Writing
Update on my SoFi Experience: My Account was Opened
You may have read my post about the poor customer service experience and product issues that I experienced with SoFi last week. This afternoon, without any warning, I received am...
SoFi’s Banking Product and Customer Service Processes are Broken
Note: Since writing this post, SoFi has approved my application and my account was opened. It isn’t often that I experience a customer service interaction so unpleasant that I feel...
Should Mozilla Introduce a De-AMP Feature? (2018)
In September of 2018, I applied to a mobile product role at Mozilla. Part of the interview process included writing a take-home assignment with a writing prompt about AMP. Given...
Microsoft Edge is Now Taking Over as Your Default Browser… on Linux
If you are like most deskop Linux users, if you have heard of the various intrusive ways Microsoft has used to “encourage” Windows users to use their Chromium-based browser, Edge,...
(YouTube) Vanced is Dead: How to Replace it With Firefox (Nightly)
On March 13, 2022, Vanced announced on Twitter that Vanced had been discontinued. Vanced was a modded version of the official YouTube app that added features like ad blocking, sponsor...
Tested and Reviewed: The Most Wanted Add-ons for Firefox on Android, Part 1
In this post, I review some of the add-ons most requested for Firefox by the Firefox community on reddit. While Firefox for Android currently has 18 add-ons available by default,...
Firefox Suggest: An Anatomy of a PR Incident
Firefox 93 was released last Tuesday, and early reviews were positive. That didn’t last long though, as reports soon spread on tech media that Firefox was now showing ads in...
Firefox Privacy or: How I Learned to Stop Hardening and Love Strict Tracking Protection
Firefox is popular in online privacy communities because it is a high quality, open source web browser that is extensively configurable. Unfortunately, those communities often instruct new Firefox users to...
Supporting Compact Mode in Firefox Proton
Mozilla recently proposed that Firefox remove its compact UI density setting as part of its Proton UI Refresh. Resulting coverage has resulted in consternation among Firefox users. As a member...